Visdenda Refund Policy

Effective date: 2026-07-20

What this policy covers

This policy applies to Visdenda Cloud subscriptions and one-time Cloud analysis credits purchased through Lemon Squeezy. The local app and bring-your-own-key path are currently free and do not involve a refund.

Requesting a refund

Please request a refund within 14 calendar days of the original purchase or renewal by emailing support@visdenda.com. Include your purchase email, Lemon Squeezy order number if available, and a short description of the issue. We normally reply within 5 business days.

We review duplicate charges, incorrect billing, and material Visdenda Cloud technical failures where a reasonable alternative cannot be provided. Approved refunds are processed by Lemon Squeezy to the original payment method; timing depends on the payment method and financial institution.

Cancellations and exclusions

Cancelling a subscription stops future renewals; it does not automatically refund the current paid period. We do not automatically refund Cloud analyses that have already been used or are in progress, but we still review each request in light of the circumstances and applicable law. The same principle applies to partially used one-time credits.

What happens to Cloud access after a refund

After Lemon Squeezy completes a refund, Visdenda Cloud receives a verified payment notification and revokes unused credits linked to that payment. If linked credits were used or are in progress, the account may be temporarily placed under manual review so that usage and payment records remain accurate.

Your legal rights

This policy does not limit mandatory consumer-protection rights in your place of residence. Where local law requires a longer refund period or additional remedies, those mandatory rules apply.

For any refund question, contact support@visdenda.com.