Last updated: 2026-10-23
Paid plans are billed by Paddle, the merchant of record. This page is the refund policy for Visdenda subscriptions. The free plan is not a purchase and has nothing to refund.
Window
Email support@visdenda.com within 14 days of the charge. Include the email on the Paddle receipt and the plan name. We refund that charge when the request arrives inside the window. A renewal is a new charge and has its own 14 days.
How the refund is paid
Paddle returns the money to the original payment method. Bank and card timing is Paddle's, not ours. After a refund, the subscription ends and the account returns to the free quota. Audit history already stored stays readable.
What this does not cover
A failed audit, a site that does not pass its own checks, or a change in Google's documentation is not a billing error. Those are the product working. Billing disputes after the 14-day window go through Paddle's buyer terms.
Questions go to support@visdenda.com or the contact page. Plan limits are on the pricing page.